Employee Net Promoter Score (ENPS)
Lower is better
What is Employee Net Promoter Score (ENPS)?
Employee net promoter score, or eNPS, is a way to measure the morale of your employees. It is one of the best ways to measure how well your company attracts new talent and retains current employees. It reflects their opinion on financial outlooks, diversity and inclusion policies, transparency, opportunities within your organization, and more. A low employee net promoter score is often accompanied by high employee churn and negative reviews on websites like Glassdoor. Higher ENPS scores lead to longer tenures and more candidates in your hiring pipeline.
By retaining existing employees, you're able to save money on recruitment, onboarding, and ramp-up periods. This leads to higher customer service levels by more knowledgeable staff members who know the ins and outs of your company's processes. Your eNPS score can be used as a benchmark to track progress in reducing attrition, growth opportunities for your organization, and other factors that might affect the sense of belonging with your company.
How you can increase your employee net promoter score:
Why is Employee Net Promoter Score (ENPS) important?
Employees are your organization's most important assets. They are the core of your brand and are responsible for delivering an incredible experience for your customers. Increasing your eNPS can lead to greater tenure among current staff and more candidates on your hiring pipeline, which means less time spent sourcing candidates from external sources.
Start tracking your Employee Net Promoter Score (ENPS)
Create a KPI for Employee Net Promoter Score (ENPS) to monitor it over time and an OKR to track your impact against it in Commonality.