Learn more about Customer Success KPIs
Average Speed of Answer (ASA)
Maintain a great customer experience by reducing the time it takes for your customers to connect with you.
Average Time to Resolution
Customers want quick solutions to their issues, monitor the speed at which your business is able to address the needs of your customers.
Net Promoter Score (NPS)
Measure the sentiment of your customers or users and track how likely they are to refer your product to others.