Lower is better
How is Average Uptime calculated?
Uptime is usually calculated as a percentage, with ideal uptime being 99% and above. To calculate the average uptime within a given time period, you'll want to take the number of seconds your service or application was down and divide that by the number of seconds within that time period. Multiply the result by 100 to arrive at the average downtime percentage; subtract this from 100% to get the average uptime percentage.
What is Average Uptime?
Uptime is a critical metric to measure for online or SaaS businesses. Any disruption to service will severely affect the outlook of your customers on the quality of your product or service. Businesses will often set uptime SLAs and dedicated support for high-value customers to attract enterprise accounts. If your uptime dips below that SLA, then your customers may be entitled to compensation to offset that downtime, or worse, they'll cancel.
Why is Average Uptime important?
Uptime is a metric that directly reflects the quality of your product or service. It is a promise to your users that they will always be able to access your product.
Start tracking your Average Uptime
Create a KPI for Average Uptime to monitor it over time and an OKR to track your impact against it in Commonality.